- Information We Collect
- Personal Identity & Contact Data: full name, mailing address, phone, email—typically supplied by clients, brokers, or employers.
- Employment & Benefits Info: company, role, benefits elections, coverage data submitted for enrollment.
- Financial/Payment Details: billing address, payroll deduction info (collected securely via partners).
- Communications & Service Records: call logs, emails, records of questions and service requests.
- Technical & Usage Data: IP address, browser/device info, cookies when interacting with our online portal.
- How and Why We Use Your Information
We use your information to:
- Administer voluntary benefits enrollment and servicing
- Communicate plan details, confirmations, and updates
- Comply with regulatory requirements (e.g., HIPAA, state insurance laws, GLBA) mwepartnership.com
- Improve our services and provide support
- Send occasional informational or promotional communications (you may opt out)
- Analyze trends, monitor usage, and enhance security
- Data Sharing
We may share data with:
- Insurance carriers for enrollment and policy issuance
- Third-party administrators (TPAs) that assist in plan administration
- Service providers (e.g., IT hosting, CRM systems) under confidentiality agreements
- Legal/regulatory authorities as required by law
- Affiliates or during business transitions, with safeguards to protect your data
We do not sell or rent your personal information to non-affiliated third parties.
- Your Rights & Choices
Depending on applicable laws, you may:
- Access or correct your personal data
- Request deletion or restrict processing
- Opt out of marketing communications
- Object to or contest automated decisions
- Request data portability
To exercise these rights, contact us as detailed below. Certain rights may be limited under applicable law (e.g., HIPAA obligations, required record-keeping).
- Data Security
We implement industry-standard safeguards:
- Encryption (in transit and at rest)
- Access controls, secure servers, firewall protection
- Regular audits and vulnerability assessments
- Employee training on data protection
- Data Retention
We retain your data only as long as necessary to:
- Fulfill services you requested
- Comply with legal/contractual obligations
- Resolve disputes, enforce agreements, and manage claims
When data is no longer required, we securely delete or anonymize it.
- Minors & Sensitive Info
- Our services are for adults (18+); we do not knowingly collect data from minors.
- We may process special categories (e.g. medical/dependent info) when necessary for enrollment and regulatory compliance. We limit access and follow applicable privacy laws.
- International Data Transfers
We may transfer personal data to third parties in other countries. When relevant, these transfers are protected by appropriate safeguards (e.g., standard contractual clauses).
- Updates to this Policy
This policy may be updated periodically. We will post the “Last Updated” date and notify clients of significant changes. We encourage you to review it regularly.
- Contact Us
If you have questions or wish to exercise your rights, please contact:
The MWE Partnership
Address: 8370 Veterans Hwy, Suite 101, Millersville, MD 21108
Phone: (410) 394-9617